FAQ

1. What is the minimum order quantity for sunshine products?
Minimum order quantity depends on a particular product - usually 1000pcs. In case of orders for smaller quantity we charge additional fees We accept producing products under clients’ brands.
We have sales agents in some countries, Normally we work with local companies.
 
2. What are you target clients?
Our Clients which are importers, distributors and retailers from all over the world Such as  Macytarget, wal-mart……
 
3. How many factories does your company invest?
We have more than ten invested factories in China, producing indoor slipper, shearling shoes and winter boots. .
 
4. Do you have agent in other country?
We have sales agents in some countries, Normally we work with local companies
 
5. How do you make a price offer and how long is its validity?
Price offer is based on customer's particular order, agreed payment terms, and actual cost. Usually, the offer is valid for 15 days.
 
6. What payment terms do you accept?
--- We prefer confirmed 100% irrevocable letter of credit payable at sight
--- Possibly T/T 30-50% of total amount as down payment before shipment and left balance before releasing documents
....All by T/T before shipment, especially for the case that the total deal amount is small.
 
7. Do you accept third party inspection?
We accept the buyer's request of inspection by third parties, such as SGS, B.V., COTECNA, etc. but the total charges related shall be on buyer’s account.
 
8. What if quantity discrepancy arises?
In case of quality discrepancy, claim should be filed by the Buyers within 30 days after the arrival of the goods at port of destination.
For quantity discrepancy, claim should be filed by the Buyers within 15 days after the arrival of the goods at port of destination.
If there is discrepancy not specified in the contract, we should negotiate directly or resort to the arbitration or legal activities.
 
9. How can we get samples from you?
Samples are available. Normally we take 7-10days to make a sample. If we have no business record with you before, we need to charge boot samples cost and post courier freight.
 
10. Where do you load the goods?
...By sea:
1) SHANGHAI PORT, the largest container port in China, with many shipping lines to most ports of the world. Most of the famous shipping companies and forwards are available.
2) Nanjing Port, 300km west to Shanghai
3) TIANJIN PORT
4) XIAMEN PORT

...By air:
1. SHANGHAI AIRPORT
2. NANJING AIRPORT
 
11. Delivery and transit time:
If the indent is given and for one full container load, the proper time for shipment of regular types of our products is usually 20-25 days after receipt of L/C or T/T down payment.
Transit Time:
Transportation Mode
Destination
Transit Time
By sea
(from China Main Ports)
Hongkong / Japan / Korea
3 days
European Main Ports
25~30 days
Black Sea Countries
30~35 days
Middle East
15~20 days
American West Ports
12~14 days by express vessel; 28~30 days by common vessel
American East Ports
40~45 days
Oceania Countries
15~20 days
By Railway or Multi-model Transportation
Countries along the Eurasia 
Continental Railway Line
35 days to Moscow
 
Note:
Shipment schedule may be delayed during the MAIN holidays in China, i.e.:
Spring Festival holiday: usually in January/February
Labor Day Holiday: May 1st to 3rd
National Day holiday: Oct. 1st to 7th